Privacy Policy

This Privacy Policy explains how Removerinse ("we", "us", "our") collects and processes personal data when you visit removerinse.world or use our routine planning services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Removerinse
Wallis Rd, Hounslow TW6 2GW, United Kingdom
Email: online@removerinse.world
Telephone: +44 20 8283 5087

Our Data Protection Officer: Daniel Lowe — contact via the email above.

2. Information We Collect

Information you provide

When you contact us, register an account, or subscribe to a paid plan, we may collect your name, email address, billing address, payment details (processed by our payment provider), message content, and preferences you voluntarily submit.

Automatically collected data

When you browse our website, we may collect IP address, browser type, device identifiers, pages visited, and referral URLs. Non-essential cookies and analytics are used only with your consent under PECR.

3. Purposes and Lawful Bases

• Responding to enquiries — legitimate interests (Article 6(1)(f) UK GDPR)
• Providing platform services — contract (Article 6(1)(b))
• Processing payments — contract and legal obligation (Articles 6(1)(b) and 6(1)(c))
• Analytics and site improvement — consent (Article 6(1)(a))
• Marketing communications — consent (Article 6(1)(a)); you may opt out at any time
• Legal compliance and fraud prevention — legal obligation (Article 6(1)(c))

4. Data Retention

Contact form submissions: up to 24 months. Account data: duration of subscription plus 12 months. Financial records: seven years as required by UK tax law. Analytics data: anonymised or deleted after 26 months. Cookie preferences: stored locally until cleared. Complaint records: three years from resolution.

5. Data Sharing

We do not sell your personal data. We share information with processors who assist with hosting, email delivery, payment processing, and analytics, under UK GDPR-compliant data processing agreements. Data may be disclosed where required by law or to protect our legal rights.

6. International Transfers

If personal data is transferred outside the United Kingdom, we ensure appropriate safeguards such as UK International Data Transfer Agreements or adequacy regulations are in place.

7. Security

We implement technical and organisational measures including encryption in transit (TLS), access controls, staff training, and periodic security reviews to protect your data against unauthorised access, alteration, or destruction.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate data
• Erase data in certain circumstances ("right to be forgotten")
• Restrict or object to processing
• Data portability where processing is based on consent or contract
• Withdraw consent at any time without affecting prior lawful processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113

To exercise your rights, email online@removerinse.world. We shall respond within one month.

9. Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us for deletion.

10. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

11. Changes

We may update this policy periodically. Material changes will be posted on this page with a revised date.

12. Contact

For privacy enquiries: online@removerinse.world or Wallis Rd, Hounslow TW6 2GW, United Kingdom.